Comment
"Rex" from "Aetna" REPEATEDLY called our office every 10 seconds until I finally got tired of them tying up my phone line! "Rex" wanted to verify that our doctor was "practicing @ (our office address), wanted to know if we are "accepting new patients" and then asked if our office is "accepting patient appointments". This is dumb, b/c OBVIOUSLY we are accepting patient appointments if we're accepting new patients! So I called "Rex" out on her exceptionally odd question. She just kept repeating how she now has all the information she needs. I reminded her that what she's going is illegal b/c she refuses to answer any of MY questions. Loooooooooooong story short, I threatened to report them to the FCC for failure to provide me with their call back # and refusing me the opportunity to speak to her supervisor. Suddenly supervisor "Alex" was available (he/she was previously "outside"). "Alex" also refused to tell me who she works for, refused to provide me with her call back #, then she went online to find Aetna's corportate headquarters phone # and told me to call them. She finally admitted that she DOES NOT WORK for Aetna and Aetna's "partners" are confidential information. SCAMMMMMMMMMMMMMMMMMMMM! DO NOT ANSWER