Comment
I called to make a hotel reservation at phone 866-460-7456 Reservation Center for Doubletree Berkeley Marina in CA. I talked to a gentleman who gave me a confirmation. Due to weather, I ended up having to cancel our reservations and called the hotel directly to cancel. They had the reservation and were able to cancel it with no issue and gave me a cancelation #. But told me I had to call Orbitz Lodging to get my money back. They even gave me the Orbitz conf#. I told them I didn't book it thru Orbitz, but they gave me the phone#, so I called them and they couldn't help me. They had no record of the conf#, my phone#, or my name. So I called the original # I called to make the reservation and they had no record of my reservation#, name, or credit card information either. Our account has been charged and had the phone# (210) 507-5998 with it.