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THIEF'S - these people have very thick accents, hard to understand, will request permission to take over your computer to fix a problem THEY say you have due to issues with the Windows program...if you ask specific questions they cannot answer - you know you got 'em...they'll change your log-on password, then charge you to get it; they also install sniffer programs so they can track your usage and get your passwords, account numbers, and other important information..Hang up on these people. If you don't make the phone call, DO NOT let anybody on your computer