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I have the same problem, and I chatted with Tracfone, and I gave the rep. the number, which appears on my v/m page, and as v/m speed dial. The Tracfone people told me that they could not change that number, that it is my v/m retrival #. So, when I am away from my cell phone, and a v/m comes through, I can call that #, and dial in my access code and listen to my v/m!?!?...